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CA Service Desk Manager Implementation Services

CA ITSM Consulting Services

ITSM University offers premier consulting services for CA that can provide organizations assistance during the initial planning & assessment phase all the way through implementation and training for the following solutions:

  • CA Service Desk Manager
  • Wily
  • Integrations
  • Business Objects

Many enterprise IT organizations have trusted ITSM University consulting services to ensure successful project deployments. ITSM University offers flexible services solutions depending on the needs of your organization – ranging from full implementation project assistance to “shared” projects whereby both ITSM University and the customer share certain project deployment responsibilities. Some of the implementation services provided by ITSM University include the following:

  • Managed Services & Remote Administration
  • Assistance with Implementation Assessment / Planning
  • Conducting workshops and breakout sessions to analyze requirements for use in CA SDM setup and configuration.
  • Provide assistance in setting up configurations & integrations or review work done by the customer.
  • Perform testing and provide support for User Acceptance Testing, Roll-out and Go Live.
  • Blocks of Consulting Time to be used as needed/required.
  • ITIL Process consulting, custom training and project management to ensure technology, business and process alignment.
  • Metrics consulting, BI and Reporting so that you can begin a project with the end-goal in mind.

For more information regarding ITSM University’s consulting services for CA, please click the contact tab in the top left-hand corner of our website.

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